Textbooks

Textbooks

Travel Reservations
Ninth edition now available!

Travel counseling skills, including sales and customer service, are brought up to date for today's travel professional. Product knowledge of air travel, hotel accommodations, car rental and rail travel is presented in great detail. Application exercises provide practice using the major industry reference materials for all reservation procedures. Sales techniques are included with booking procedures.

Sample Pages Place an order. Instructor Guide

Fares and Tickets

A unique text which provides a complete, in-depth treatment of domestic and international air fares, taxes and the ticketing process.

Faring includes terms, fare rules, fare basis, fare construction principles and interpreting tariff and rule displays.

Ticketing presents ARC and IATA types of tickets as well as refund and exchange procedures.

Canadian and U.S. versions are available.

Sample Pages Place an order. Instructor Guides.

Leisure Travel
Eighth edition now available!

Current trends and tourism research in the leisure travel market take this text beyond the basics of travel reservations. The components include the leisure travel sales, the leisure traveler, top leisure destinations, current cruise trends, the present and future trends in tours, including adventure tours and ecotourism. Leisure services such as groups, incentives and travel insurance are discussed.

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Destination Geography and Workbook

Two-volumes, Western Hemisphere and Eastern Hemisphere, present every country and island in the world with special emphasis on tourist-important destination information such as:

Physical Description

Climate

Client Appeal

Tourist Season

Getting Around

Tourist Attractions

Sample Itineraries

A 136-page workbook assists the student in learning location geography as well as destination information. The workbook, which is used for both Destination Geography texts, includes over 80 practice maps and more than 600 study questions, exercises and extra credit projects.

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Taking Off in Travel
Professional Travel Series Level One

Here is a new concept to introduce the basics of a travel career, designed for the independent contractor and for secondary and post secondary programs.

This is a fun, current, realistic presentation of the travel industry and what jobs are really like. The student or independent contractor will explore the necessary skills for success within these segments of the industry; air travel, car rentals, hotel accommodations, rail travel, tours, cruises and computer reservation systems.

Additional products and services including group travel, incentive travel, meetings and conventions and in-bound tourism are also presented. Software may be purchased to provide hands-on experience making air, car and hotel reservations. The disk is an abbreviated version of our Reservations Training Software©. Canadian and U.S. versions of Apollo® and Sabre® are available.

Sample Pages Place an order. Instructor Guide.

Taking Off in Tourism
Professional Travel Series Level Two

Taking Off In Tourism is Level Two of the Professional Travel Series. Patterned after Taking Off in Travel, Taking Off in Tourism presents an overview of relevant topics of study for those wishing to find a career in hospitality and tourism.

You will enjoy such topics as types of travelers, tourism distribution systems, transportation methods, food and beverage service, attractions and entertainment, destination development, international travel, tourism and government, and trends for the future. Presented in a fun, realistic way, students will have the opportunity for extra research and application of information covered. The student or independent contractor will explore the necessary skills for success within hospitality and tourism as well as a path of training to obtain those skills and employment.

Sample Pages Place an order. Instructor Guide.

Corporate Travel Management
by James M. Poynter

This updated text is designed to train those wishing to enter the field as well as those currently working in corporate travel management.

Topics covered in this text include automation, cost cutting, professionalism, roles and functions for corporate travel departments, relationships with suppliers, financial management, preparing request-for-proposals and negotiating contracts.

Humorous case studies based on real-life corporate travel problems taken from companies of a wide range of size appear after each chapter. In addition, there are role plays and review questions to aid in retention and application.

Sample Pages Place an order. Instructor Guide.

Computer Reservations System

Apollo®, Sabre® and Worldspan® texts are written to be used on the specific live system (or with our simulated Apollo® or Sabre® software) and quickly develop a skill level that will make you highly competitive in the marketplace.

Each text provides complete information for each reservation agent function: creating PNRs, pricing, ticketing, car rental and hotel accommodations.

Reviews facilitate retention and multiple application exercises encourage mastery. Included with each text is a separate Job Aid or Quick Reference with the basic formats.

Sample Pages Place an order. Instructor Guides.

Tour Director Training Guide - Now Available!

The Tour Director Training Guide will train students to work in the travel industry as a tour director or tour guide on local programs, domestic tours, international tours and on cruise ships. The textbook is well designed and laid-out using progressive teaching principles.

The group procedures for airlines, hotels, motor coaches, narration, briefings, emergencies, hiring, and working with tours members are covered in a thorough and fun format. The supplementary materials add to the students' hands on experience. Upon completing the text the student will have an understanding of the responsibilities and will be able to perform the required duties.

Sample Pages Place an order. Instructor Guide

Getting That Job!

This workbook includes guides and practices to help write an effective resume and sharpen interview skills.